Frequently Asked Questions

All sales are final. We do not accept returns or exchanges for incorrect sizing, change of mind, or preference-based reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. Once reviewed, we will offer a replacement or refund, depending on the situation.

We strongly encourage customers to review the size guide on each product page before placing an order. Size-related issues are not eligible for refunds or exchanges.

Customers are responsible for return shipping.

Returns for CREDIT/ EXCHANGE can be sent to:

Please be sure to include your order number and/or the returns form with your return.

 If an issue qualifies for review (such as a damaged or incorrect item), requests are typically reviewed within 2–3 business days after we receive your email and supporting photos.

Once approved, replacements or refunds are processed promptly. Processing times may vary depending on the resolution required.

Please note: We do not accept returns or exchanges for sizing, change of mind, or preference-based reasons.

We currently ship within the United States only.

Shipping rates are calculated based on your order total and are shown at checkout before you complete your purchase.

Our standard U.S. shipping rates are:
    •    Orders $0–$74.99 → $8.95
    •    Orders $75–$149.99 → $13.95
    •    Orders $150–$249.99 → $16.95
    •    Orders $250 and up → $19.95

All orders ship via Economy shipping (5–8 business days) after processing.

Although we can't wait to expand, We currently only ship within the United States.

estimated fulfillment + estimated shipping = estimated delivery time

We print your order once it is placed. Fulfillment could take 2-5 business days. Our standard flat rate shipping is 5-10 business days.

*97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. 

Unfortunately, at this time, we do not. We are a small business working with a small team. We wouldn't want to compromise our service by making promises we can not keep. 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery by sending an email to: hello@shopjaylakids.com

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item and packaging

Once reviewed, we will provide a replacement or refund, depending on the situation.

Sizing may vary slightly by style, fabric, and fit. We provide a specific size chart on each product page that reflects the measurements for that exact item.

Because fit can differ between styles (for example, hoodies vs. sweatshirts or different fabric blends), we strongly recommend reviewing the size chart listed on the product page before placing your order.

Each product is designed with a unique cut, fabric, and fit. For this reason, measurements may vary between items, even if they are labeled with the same size.

Always refer to the size chart on the individual product page, rather than relying on sizing from a previous purchase.